Where are you located?

✦ We are located on the Central Coast, NSW Australia.

How long does shipping take?

✦ Please visit our shipping page here.

Do you ship worldwide?

✦ We sure do! For more information, please visit our shipping page here.

What materials do you use?

✦ Our pieces are made from Stainless Steel. We use this material as it is incredibly durable, hypoallergenic, tarnish-free and afordable. For more information, please visit our materials and care guide here.

How do I care for my jewellery?

 ✦ Please visit our jewellery care page here.

Can I swim/shower with my jewellery on?

✦ With all jewellery, It is always recommended to remove before showering, exercising & swimming as over time, they can fade. All pieces can be worn in the shower and won't tarnish quickly, however to ensure your pieces last a lifetime it is recommended to avoid water as much as possible. 

What do I do if my jewellery is defective or I received the wrong order?

✦ Firstly, we are so sorry! Please email us at hello@eternalemblems.com so we can fix this. Alternatively, visit our contact us page here.

What is your returns policy?

✦ Please view our returns policy here.